LEAR is a good strategy for helping clients, patients, customers and friends with their problems:
L for listen — show sincere interest and concern for what the person is telling you
E for empathise — try hard to see things from the other person’s perspective and let the other person know that you understand
A for ask — ask questions, get clear about what exactly the other perosn’s concern is
R for resolve — offer your best solution to their problem
from http://bighow.com/news/75-most-useful-acronyms-for-business-and-work-the-success-manual
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